How to respond to negative product feedback

People may post negative (sometimes rude) feedback, even if it is not constructive, because they are frustrated or disappointed with the app or product. They may also post negative feedback because they feel that their concerns are not being heard or addressed. Additionally, some people may post negative feedback as a way to vent their emotions or to express their dissatisfaction. However, it’s important to note that not all negative feedback is unproductive, and it can be used to improve product or service.

The goal of the app creator when receiving rude feedback is typically to understand the source of the user’s dissatisfaction and to use that information to improve the app or product. It’s important to remember that the negative feedback is an opportunity to identify and address any issues or problems with the app, and to make improvements that will benefit all users. Additionally, app creators may also use the feedback to improve their customer service and support, so that users feel heard and valued.

A generic polite response to non-specific feedback:

Ask user to be contribute by sharing their specific feedbacks and suggestions.

Another alternative, a bit more assertive.

Another alternative.

Login issues can be one of the most frequent ones, let’s have a response for that as well.

A concise version:

Or more polite version

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